Prioritise customers. Optimise marketing journeys.
Marketing Cloud / Salesforce CRM ConsultingAs part of the Salesforce partner ecosystem, ADC’s customer relationship management (CRM) / marketing cloud services are aimed at improving customer interactions and profitability.
We work with organisations across industries to bring customer account information, purchase- / support-related histories and subscriptions / contract details together under a unified storehouse of customer data. The ability to easily integrate it with other software enables our marketing cloud platform to:
- Streamline support workflow and improve response times
- Organise fragmented / siloed customer data under a centralised storehouse
- Eliminate overlapping data and the need to juggle disparate systems
- Track opportunities and address marketing needs with customised solutions
- Anticipate customer needs and foster long-term relationships
Salesforce CRM
We combine our marketing cloud expertise with proficiency in Salesforce CRM to actively track and manage customer information, enable teams to access relevant data from any device, capture nuances of customer interactions and simplify repetitive processes to help you sharpen your strategy towards improving brand loyalty.
We cut across industry types, business sizes, geographies and preferences to facilitate successful outreach strategies for improved brand credibility.
Building Customer Journeys
ADC extends the Salesforce approach of looking at the customer journey as “a lifelong experience with your brand”. We are committed to providing you with all the information you require to know about your customers and marketing campaigns.
Evaluate your hits and misses, meet your customers through channels they prefer and build one-to-one customer journeys.
